General Help uses the Real Audio and Real Video format to deliver our multimedia content. The little blue Real Media symbol indicates that a clip is in the real media format. In the future other formats will be introduced.

You’ll need to make sure you have the latest free real player or a compatible player to watch and listen to the media files on U2 Exit.

Help with Downloading

In most cases, it is unnecessary to take special step to download media. Simply click on the link to play the media. However, some users prefer to download local copies of audio or video content. These end-users often contact us asking how they can download media, and save it to a file. So we have placed this online guide to help answer some of these questions.

What Is Downloading?

Streaming and downloading are distinct processes.


Streaming means that the media plays while it is being transferred. When you stream audio or video, the server sends you small portions of the data, which are held in a buffer. There is often an initial waiting period, during which your player software may report that it is “buffering”. Once the first chunk of data is in your local buffer, the stream begins playing. If all goes well, you can then play the stream to the end, without further interruption. If there are connection problems or other difficulties, play may stop, and the software reports that it is again “buffering”. As each chunk of the media is played, it is discarded. One benefit of streaming is that you can determine if the media is what you desire after only transferring a few seconds of it. It can be disappointing to discover that the content is not right, after you have endured a lengthy download process.


Downloading refers to saving files from the Internet onto a local storage disk. Usually, you must wait until a download is complete in order to play the media. The advantage of downloading is that, once you have a local copy, you can treat it like any file; store it for long periods of time, copy it to different locations, distribute it to others, even edit it.

Some files and servers only work as downloads; others only work as streams.

The Download Process

When you find a link to an audio or video that you want, and to which you have the right to copy, you may be able to save it locally by following these steps. Choose the set of steps that matches your computer (PC or Macintosh).

PC Download Instructions

  1. Right-click on the link.
  2. Select “Save Target as…”
  3. Choose a place on your disk to save it.
  4. Click “Save”.
  5. Watch the progress bar as the item downloads. Depending upon your connection speed, and the size of the file, download time will vary.
  6. When the download is complete, a dialog box will open, announcing “Download Complete”.
  7. Click “Open Folder” to go to the location on your disk.
  8. Double-click the file to open it, or open it from the appropriate player software.

Macintosh Download Instructions

  1. Control-Click the link, or Click the link and hold down the mouse button until a menu appears.
  2. Select “Download link to disk”
  3. A Download Manager window opens and shows download progress
  4. Double-click the item, and select “Reveal in Finder”.
  5. Double-click the file in the Finder to play it.

Troubleshooting the Download Process

A number of problems may occur during the download process. A broken or invalid link is the only type of problem that is under the control of Bad links often give you an error message of “404 Not Found,” or “Unable to establish a connection with the server.” If you encounter a broken link, please report it to us here.

Other problems, which are completely out of control, include the following:

  • Bad Internet connection. The download fails or “times out” due to slowness. solution
  • The URL is a metafile, not a real media file. solution
  • You lack the correct media player software. You connect to the server, but your system reports “Open With…” (Windows) or “the application program that created it could not be found” (Macintosh). You may also receive a message like “unsupported media type”. To solve this, download players
  • You lack the disk space to save the file, resulting in a system error message. solution

Possible Solutions

  • Bad Internet connection
    Get a more reliable Internet Service Provider (ISP), or try again later.
  • Host server down
    Try again later. Just like you, Internet host sites have occasional trouble.
  • URL is a metafile
    If your download completes very quickly, the file is small, and nothing plays, chances are that you downloaded a metafile. Metafiles often have extensions such as .RAM, .m3u, or .ASX. A metafile is like a play list of one or more items, a text-like file that contains pointer (s) to media file (s), but not the media itself.
  • You lack the correct media player software
    download the player you need.
  • Lack of disk space
    If you get a system error that reports insufficient disk space to save a file, you must make room for the file. You can accomplish this by backing up files on removable disks or by upgrading your storage. Always back up (make an extra copy) of your files.